Terms and conditions

After Placing an order with us you will receive confirmation that your order has been received and will receive confirmation that it has been dispatched when it has.

We reserve the right to cancel the contract between us if:

1. We have insufficient stock to deliver the Goods you have ordered;
2. We have reason to suspect that there is a risk of a fraudulent transaction.

If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us (in respect of Goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider), from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Returns

You Have the right to return an order within 14 days of its delivery. Please do not ride the bike as a full refund cannot be given if the bike has been used.

We will never sell or pass on your name and address to any other organisation without your consent. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Warranty

Warranty Coverage
- The Mcrbikes warranty covers structural damage to the frame, specifically cracks or a snapped frame, for a period of one year from the date of purchase.

Exclusions - Parts:
- The warranty does not cover damage to individual parts, including but not limited to brakes, suspension components, cogs, or any other non-structural components that may break or wear over time.

Exclusions - Electrical Parts:
- Electrical components, such as batteries, motors, and any other electronic parts, are expressly excluded from the warranty coverage.

Claims Process:
- To initiate a warranty claim, the customer must contact MCRBikes customer service within the one-year warranty period.
- Proof of purchase and details of the damage must be provided.
- MCRBikes reserves the right to inspect and verify the claimed damage.

Limitations:
- The MCRBikes warranty is applicable only to the original purchaser and is non-transferable.
- The warranty does not cover normal wear and tear, misuse, accidents, improper assembly, or any unauthorized modifications.

Repair or Replacement:
- MCRBikes will, at its discretion, either repair or replace the damaged frame under warranty.
- If a replacement is issued, it will be of equal or greater value, depending on availability.

Voiding the Warranty:
- Any unauthorized modifications or alterations to the bicycle, as well as failure to follow the recommended maintenance procedures, will void the warranty.

Shipping Costs:
- Customers are responsible for all shipping costs associated with warranty claims, including sending the damaged item to MCRBikes and the return shipping of the repaired or replaced item.

Disclaimer:
- MCRBikes reserves the right to update or modify the warranty policy without prior notice.
- The warranty policy is effective from the date of purchase and applies to MCRBikes products purchased directly from authorized dealers.

-MCRBikes reserves the right to update or modify the terms and conditions without prior notice.

- We reserve the right to withdraw from a deal, even after payment has been made, in the event that a better price is agreed upon with another customer. This decision is made to ensure equitable treatment for all parties involved and to uphold the integrity of our business practices.

By purchasing and using MCRBikes products, you agree to adhere to the terms and conditions outlined in this warranty policy.

Mcrbikes is our company name. Our Organisation Number is 14249119. Registered company address - Sure store, Rayner Ln, Ashton-under-Lyne OL7 0FU. Contact Us - Jake@mcrbikes.uk Retruns policy - Right to return product within 14 days of delivery.